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Increased Workflow Routing Control
Tasks that are not completed within the assigned due date can be automatically processed, based on the escalation criteria that you define.

Ability to Reassign Workflow Steps
Late workflow steps can be reassigned to another user.

Power to Auto-Complete Workflow Steps
Late workflow steps can be automatically completed.

  • Want to gain control over when and to whom an incomplete workflow step is reassigned?
  • Want to escalate a workflow step when it is not completed on time?
  • Need to automatically complete a step when it is not completed by its due date?
Workflow Escalation for Livelink®
Enhance the power of Livelink® Workflow. Get a better handle on workflow assignments. Workflow Escalation allows you to systematically manage workflow tasks that are late or need to be reassigned.

Add workflow escalations easily. A new tab has been added to the standard user step where you can easily specify workflow escalations. On this tab you can simply specify what you want to have happen if the step needs to be escalated.

Free up resources. A workflow manager no longer needs to stay on top of tasks that are not completed. Workflow Escalation makes it easy to ensure that workflows continue when someone is on vacation, traveling, or too busy to complete their tasks.

  • Escalate a workflow step when it is not completed on time.

  • Gain control over when and to whom an incomplete workflow step is reassigned.

  • Automatically complete a step when it is not completed by its due date.

  • Add workflow escalations easily.


Download Data Sheet

Call (858) 459-6356 or send an e-mail for a real-time demo over the internet.

We use the web to provide live demos over the Internet. You can view all of the functionality of the product through your browser while talking with a Syntergy sales representative.

Browsers
All standard browsers

Servers
Livelink® Version 9.x on UNIX® and Windows®

Databases
Oracle®, SQL*Server®
 
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